I have resorted to essentially pirating their firmwares so I can keep my machines up to date. I receive various errors about things not being valid, expired, etc. Once that was done, I've attempted to manually link my servers to my account. It took me 3 months for someone at HP to finally provide me with my SAID and SAR for my 3par so I could manually link the device to my account. None of my servers or array were linked to my account, so I was not able to obtain any software relating to them, despite having active support contracts on all of them.
Their website and policies are SO BAD it almost seems like they are deliberately trying to alienate customers! I manage about a dozen physical HP servers and I just purchased a 3par 8200 array from them. HPE has been making it very difficult for me to remain a customer. I know they'll never see my rant, but I need to do it anyway:
